ORDERS & PRODUCTS
Are your products available for immediate shipping?
Products marked as In Stock are ready to ship. Products marked as Pre-Order are made or reserved specifically for pre-order customers and will ship around the estimated date stated on the product page.
What is a pre-order?
A pre-order allows you to purchase an item before it is ready to ship. The estimated shipping date is provided on the product page. Please keep in mind that this date is an estimate and may change due to production, quality control, or shipping delays.
Will sold-out products be restocked?
Some of our products are limited edition and may not be restocked once sold out. If you love something, we recommend getting it while it's available!
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help, but orders that have already been processed or shipped cannot always be changed or cancelled.
Where can I find the dimensions and materials of a product?
Product dimensions, materials, and other important details can be found on the individual product page.
Are the colors exactly as shown in the photos?
We do our best to show the colors as accurately as possible. However, colors may look slightly different depending on your screen settings, lighting, and photography conditions.
ITA BAGS
Can I remove the insert from the ita bag?
Yes! Our ita bags are designed with a removable insert, allowing you to customize your bag and easily change your display.
How many pins can fit inside the ita bag?
The number depends on the size and arrangement of your pins and other items. We recommend checking the dimensions shown on the product page to get an idea of the available space.
Can I use the ita bag as an everyday bag?
Absolutely! Our bags are designed to be both collectible displays and functional everyday bags. Please check the individual product description for information about size, compartments, and capacity.
SHIPPING
Where do you ship?
We ship to many countries - if you don't see your country, please send a message in the "Contact Us" section. Some products are shipped from Europe, while others are shipped from the USA. Products shipped from the USA are marked [US Shipping] on the product page.
At the moment, pre-order products are marked [US Shipping]. International shipping options for these products will be updated as soon as they arrive at our 3PL warehouse in the USA. Available shipping destinations and shipping costs are calculated at checkout.
How long does shipping take?
Processing times depend on the product. In-stock orders are usually processed within the timeframe stated on the product page. Once your order has shipped, delivery time depends on the destination.
Where will my order ship from?
Depending on the product, your order may ship from our fulfillment warehouse in the USA or from Poland/EU.
Will I have to pay customs fees or import taxes?
Depending on your country and the shipping method, customs duties, import taxes, or other local fees may apply. Any such fees are the responsibility of the customer unless otherwise stated at checkout.
Orders shipped from Poland to the USA are sent using the DDP (Delivered Duty Paid) shipping method. Customs duties are covered, and the cost of customs is already included in the shipping fee.
Why hasn't my tracking information updated?
Tracking information can sometimes take a few days to update, especially after an international shipment is handed over to a local postal carrier. If your tracking hasn't updated for an unusually long time, please contact us and we'll be happy to look into it.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address. We can only change the address if the order has not yet been processed or shipped.
PRE-ORDERS & CROWDFUNDING
When will my pre-order ship?
Pre-orders ship around the estimated shipping date stated on the product page. Please remember that estimated dates are not guaranteed delivery dates and may change due to production or shipping circumstances.
Why can the estimated shipping date change?
Producing physical products involves many steps, including manufacturing, quality control, packaging, and international shipping. Unexpected delays can occasionally occur. If there is a significant change to the estimated timeline, we will do our best to keep customers informed.
Can I cancel a pre-order?
If you would like to cancel a pre-order, please contact us as soon as possible. Cancellation may not be possible once the order has entered production, fulfillment, or shipping.
When will I receive my crowdfunding order?
Crowdfunding rewards follow a separate production and fulfillment schedule. Updates regarding production and shipping are shared through the relevant campaign platform.
I haven't received my crowdfunding survey. What should I do?
Please check your spam/junk folder first. If you still cannot find your survey, contact us and include the email address associated with your campaign order.
CONTACT
I have a question that isn't answered here. How can I contact you?
If you can't find the answer you're looking for, feel free to contact us! We're always happy to help.
Please include your order number when contacting us about an existing order so we can help you as quickly as possible.