Terms of service

Last updated: 1st October 2025

Welcome to Serendipity is Reality. By accessing and using our online store, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

- The online store Serendipity is Reality is based in Poland.

- We sell goods internationally via our Shopify store.

- By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.

2. Products & Availability

- We make every effort to display accurate product descriptions, images, and availability.

- Slight variations in color or design may occur due to differences in display settings or production.

- Availability is not guaranteed. If an item is unavailable after you order, we will contact you and issue a refund.

3. Prices & Payments

- All prices are listed in EUR 

- Prices do not include shipping costs, which will be added at checkout.

- Customers are responsible for any customs duties, import taxes, or fees applied in their country.

- Payments are securely processed through Shopify Payments, PayPal, or other available payment providers.

4. Orders & Contract

- An order is considered accepted only after you receive a confirmation email.

- We reserve the right to refuse or cancel an order in cases of suspected fraud, payment issues, or incorrect pricing.

5. Shipping & Delivery

- We ship worldwide using reliable carriers.

- Shipping times vary depending on the destination and are estimates only. We are not responsible for delays caused by postal services, customs, or other factors beyond our control.

- Buyers are responsible for providing accurate shipping information. We are not liable for packages lost due to incorrect addresses.

6. Returns & Refunds

- EU customers have the right to withdraw from a purchase within 14 days of receiving the product, without giving a reason.

- To request a return, contact us within 14 days at serendipityisreality[@]hotmail.com. Items must be returned unused, in original packaging, and at the customer’s expense.

- Custom-made or personalized items cannot be returned unless defective.

- Refunds are issued within 14 days after we receive the returned goods.

7. Liability

- We are not liable for indirect or consequential damages arising from the use of our products.

- Our total liability for any claim is limited to the purchase price of the product in question.

8. Governing Law

- These Terms & Conditions are governed by the laws of Poland and the European Union.

- Any disputes shall be resolved by the competent courts in Poland.

9. Contact

For questions about these Terms & Conditions, please contact us at:
Email: serendipityisreality[@]hotmail.com