Privacy Policy

Last updated: 1st October 2025

This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our store. We respect your privacy and are committed to keeping your personal information safe.

1. Who We Are

This store is operated by Serendipity is Reality, based in Poland. We sell internationally and comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

If you have questions about this policy or how your data is handled, you can contact us at:
Email: serendipityisreality[@]hotmail.com

2. Information We Collect

When you visit our store, we may collect the following information:

- Order information: name, shipping address, billing address, payment details, phone number, email address.

- Account information (if applicable): login details, preferences.

- Technical information: IP address, browser type, cookies, and browsing activity on our site.

We collect this information to process your orders, improve our services, and keep your shopping experience safe and smooth.

3. How We Use Your Information

We use the information we collect for:

- Processing and shipping your orders

- Providing customer support

- Sending updates, promotions, and offers (only if you have opted in)

- Improving our website and services

- Preventing fraud and ensuring secure transactions

4. Legal Basis for Processing

We process your personal data on the following bases:

- Contract: to fulfill your order.

- Consent: when you sign up for newsletters or marketing.

- Legal obligation: to comply with tax and accounting laws.

- Legitimate interests: to improve services, prevent fraud, and manage our business.

5. Sharing Your Information

We only share your personal data with trusted third parties where necessary, such as:

- Shopify (our e-commerce platform)

- Payment processors (e.g., PayPal, Stripe, Shopify Payments, credit card providers)

- Shipping companies (to deliver your order internationally)

- Service providers (IT, marketing, analytics)

We do not sell or rent your personal data.

6. International Data Transfers

Because we ship internationally, your data may be transferred outside the European Economic Area (EEA). We take appropriate safeguards to ensure your information remains protected under GDPR standards.

7. Data Retention

We keep your personal information only as long as necessary:

- For orders: data is stored for 5 years (required under Polish tax law).

- For marketing: until you unsubscribe or withdraw consent.

8. Your Rights (GDPR)

As an EU resident, you have the right to:

- Access your personal data

- Correct inaccurate data

- Request deletion of your data

- Restrict or object to processing

- Withdraw consent at any time

- Data portability (receive a copy of your data)

- Lodge a complaint with a data protection authority

To exercise these rights, contact us at [your email].

9. Cookies

Our store uses cookies to improve functionality, analyze traffic, and personalize your shopping experience. You can manage cookies through your browser settings.

10. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on this page.